WMA SERVICE AND TRAINING ON AVAYA®
EQUIPMENT
SERVICES
MAINTENANCE
SUPPORT. Staffed by Avaya® and WMA-trained specialists, we service only
Avaya®-manufactured PBXs. We provide maintenance support with two plans:
a formal prepaid Maintenance Agreement, and informally "as-required".
MAINTENANCE
AGREEMENTS. We have a complete stock of spares for each equipment
type that we service. PBX status may be remotely monitored and immediate
fault-corrective action will be taken. Additionally, we have functioning
PBX switches to provide rapid disaster recovery (fire,
flood, etc.). WMA Maintenance Agreements (24hr, 7days/week) are typically
priced 20% lower than Avaya® (8hr, 5days/week).
- 24 HR.,
7 DAY SERVICE
- REPLACEMENT
ASSEMBLIES IN STOCK
- OPTIONAL
DISASTER RECOVERY AVAILABLE TO MAINTENANCE CUSTOMERS
- SOFTWARE:
Your translations can be downloaded for safekeeping at our facility.
- HARDWARE:
We maintain fully functional PBX switches on hand.
- REMOTE
ALARM MONITORING
-
REAL TIME TECHNICIAN ALERT, WITH FAULT DETAILS
- REAL
TIME CUSTOMER NOTIFICATION
- REMOTE
PBX ADMINSTRATION
-
PBX SETUP, CHANGES (option)
-
SOFTWARE UPLOADS, DOWNLOADS (option)
-
FAULT ISOLATION, CLEARING
- OPTIONAL
“CRASH KITS” AVAILABLE FOR FASTEST FAULT RECOVERY
“AS-REQUIRED”
MAINTENANCE. Optionally, PBX status is remotely monitored, and immediate
alarm notification performed.
- REPLACEMENT
ASSEMBLIES USUALLY OVERNIGHT
- OPTIONAL
DISASTER RECOVERY AVAILABLE
- SOFTWARE:
Your translations can be downloaded for safekeeping at our facility.
- HARDWARE:
We maintain functional PBX switches on hand.
- OPTIONAL
REMOTE ALARM MONITORING
- REAL
TIME TECHNICIAN ALERT, WITH FAULT DETAILS
-
REAL TIME CUSTOMER NOTIFICATION
- OPTIONAL
REMOTE PBX ADMINSTRATION
-
PBX SETUP, CHANGES
-
SOFTWARE UPLOADS, DOWNLOADS
-
FAULT ISOLATION, CLEARING
- OPTIONAL
“CRASH KITS” AVAILABLE FOR FASTEST FAULT RECOVERY
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OTHER
SERVICES
- TECHNICAL
CONSULTATION TO:
- SYSTEM
ADMINISTRATORS
- INTERCONNECT
COMPANIES OUTSIDE WMA SERVICE-AREA
- FIND LOST
PASSWORDS (LICENSED SOFTWARE ONLY)
- RESTORE
AUDIX® TO INITIAL CONDITIONS
- REMOTE
STORING OF TRANSLATIONS FOR DISASTER RECOVERY
- COMPLETE
SWITCH SOFTWARE SETUP, INCLUDING AUDIX
- ARS
(Accommodate area code changes, changing local vs. long distance
prefixes)
- DCS/UDP
(Networking Multiple PBXs)
- RE-IMPLEMENTATION
OF OLDER WORKING SYSTEMS
- TOLL-FRAUD
SECURITY AUDITS
- EXTENDED
WARRANTY OPTIONS
- ENGINEERING
AND RECONFIGURATION SERVICES
- SYSTEM
ADMINISTRATOR TRAINING
- TECHNICAL
TRAINING
TRAINING
WMA has a fully developed training center located in Vancouver, Washington. We offer a one-week System Administration training seminar covering everything from starting with a system that has no information in it to a fully functional and practical system within that week. All aspects of the system are fully covered, and it is all hands-on training on real, not simulated, AVAYA® Communication Manager and Definity® switches. You will get the actual touch and feel of the system hardware, along with the software.
The training is suitable for both client administrators and field technicians. The training covers system setup, stations, trunks, groups, lists, ARS, Audix®, etc., and includes training manuals, exercises and most importantly, one-year of ongoing "refresher" calls to our facility to help digest the information over that time, not just cramming it all in during the one week.
We have small groups targeted at a maximum of 12 trainees per class. This allows more time for individual questions and concerns, and additional exchange of information during the time allotted. We also try to assign each trainee to the same type of system they will be managing on the job. At each table there is a Definity® version 9.5 PBX, an AVAYA® Communication Manager VoIP switch, and an Intuity Audix® voicemail.
Classes are currently scheduled for each month and are filling rapidly for this term, so it would be wise to get an early start by contacting us at training@medak.com as early as possible.
Register now
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