AUDIENCE: System technicians who are responsible for all facets of their Definity switch. This includes programming, wiring, and maintenance. The first day (Monday) the students will learn Avaya’s ASA software, a reports software called Utilcall, and an emulation software called Tyler7. Tuesday will include all types of wire and wiring equipment. The students will get hands-on practice installing Cat 5 wire between connecting blocks and backboard equipment, running jumpers between different wiring locations and installing different types of phones. Wednesday will be used to learn basic programming of different types of stations including class of restriction, class of service and multiple features. Thursday and Friday will be devoted to maintenance. Thursday will be spent learning maintenance commands and maintenance procedures. As the students arrive Friday, they will find multiple alarms in their classroom switches and multiple wiring and station troubles. They will spend the morning clearing all the trouble.