|
Other Classes Available:
CM®(x)/Definity® Advanced Admin
-
CM®(x)/Definity® Basic VoIP
-
Call Center
-
Core Technical
- >>>>>>>>
Register Now
Communication Manager®(x) / Definity®
Basic Administration Training
CLASS INFORMATION
AUDIENCE: System administrators with a lot to learn. This class will teach students how to program all types of Avaya switches and servers. The class starts at the beginning assuming the student has very little knowledge of the Avaya products.
During the week they will program and entire switch including: system screens, dial plan, stations, and features. There will be written and programming exercises throughout the week. In addition, there will be discussions about trunking, ARS, vectoring and call center applications. Students will have access to Definity 9.5 switches and several versions of Avaya servers and gateways with the latest software loads. Friday morning will be devoted to Intuity Audix voice mail systems with handouts and feature discussions.
DAY
ONE
- 8:30AM
Greetings:
- 9:00AM
Course Overview:
- 9:30AM
Telecom History:
- 10:00AM
Break
- 10:30AM
Hardware:
Modules, Cabinets, Carriers, Packs, Processor, Tone Clock, Memory
Pack, Memory Storage (tape, cards), Backboards (66 blocks, 110
Hardware), Cables, Cross connects (colored jumper wire)
Noon Lunch
- 1:30PM
Administer Switch:
Logging On, Logging Off, Passwords, Terminal Types, Save
Translations
- 2:00PM
Switch Access:
Procom, DSA, Terranova
- 2:45PM
Help Key:
Set Time
- 3:00PM
Break
- 3:15PM
System Wide Features:
Customer Options, Features, TTI, CDR, System Printer
DAY TWO
- 8:00AM
Review:
- 8:30AM
Dial Plan:
- 9:00AM
List Configuration
All, Trunks, Stations, Software
- 9:45AM
Break
- 10:00AM
Set Types:
Analog, Digital
Add, Change, Remove, Duplicate, Alias Stations
Noon Lunch
- 1:30AM
Features:
Speed Dial, Send All Calls, Call Forward, Call Park, Park Retrieve,
Call Pickup, Bridged Appearances
- 3:00PM
Break
- 3:15PM
Administer Features:
- 4:15PM
Exercise
DAY
THREE
- 8:00AM
Review
- 8:30AM
Attendant Console:
- 9:30AM
COR( Class of Restriction):
- 10:00AM
Break
- 10:15AM
COS (Class of Service):
- 11:00AM
Call Coverage:
"Soft" Numbers, Coverage Paths, Cover Answer Groups, Remote
Call
Coverage, Time of Day Coverage, TEG Groups
- 12:30PM
Lunch
2:00PM Telecommuting:
- 2:30PM
Groups:
Hunt Groups, Pickup Groups
- 3:00PM
Break
- 3:15PM
Data:
Data Modules, Data Extensions
- 4:00PM
Trunking:
CO Trunks, DID Trunks, Wats Trunks, DS1(T-1), ISDN Trunks
DAY
FOUR
- 8:00AM
Review
- 8:30AM
Vectors and VDN:
- 9:30PM
ACD:
Call Centers
- 10:00AM
Break
- 10:15AM
ARS:
ARS Analysis, FNPA, HNPA, TOLL Tables
- Noon
Lunch
- 1:30PM
Routing Patterns:
- 2:00PM
Administer Tables and Patterns:
- 3:00PM
Maintenance:
Status Stations and Trunks, Measurements, Maintenance Monitoring
3:30PM Alarms:
- 4:00PM
Course Overall Review
- 4:30PM
Critique
DAY
FIVE
- 8:00AM
Voice Mail:
Audix Small, Definity Audix, Intuity Audix, Other Voice Mail
Systems
Dismissed
at Noon
>>>>>>>>>>
Register Now
References
for our classes
|
